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Dransfeld

Upholstery nails, Furniture glides, Felt glides, Articulated glides, Stamped parts

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Questionnaire




To help us to react even more effectively to your demands we kindly ask you to devote a few minutes of your time to the following questions.

Please judge our services from 1 (=excellent) to 5 (=poor). Your must not absolutely judge all fields. We thank you for your assistance.


A. Product 1 2 3 4 5
  - quality
  - flexibility regarding changes/alterations
  - production range/assortment
B. Delivery Service 1 2 3 4 5
  - ”on-time” deliveries
  - accuracy of deliveries
C. Care for our customers 1 2 3 4 5
  Quality of the cooperation with
  - the sales department
  - the order processing/disposal
  - the quality management
  Availability/how to reach
  - the sales department
  - the order processing/disposal
  - the quality management
D. Processing/Handling of 1 2 3 4 5
  - inquiries
  - orders
  - claims
E. Reaction to problems 1 2 3 4 5
  - quality/sense of the statement
  - speed of the statement
 

- realisation of agreed measures
  - flexibility
  - reliability
F. Dransfeld compared with competitors 1 2 3 4 5
  - quality
  - flexibility
  - ”on-time” deliveries
  - price
G. Website 1 2 3 4 5
  - content/volume of the information
H. Suggestions /Wishes to alterations
 

   
 Name*
 		  First Name
 
 Company
 eMail*
 Street
  Post Code
 Town*
  Country
 Phone

 

 



Dransfeld GmbH & Co. KG  •  D-58708 Menden, Germany
Tel.: +49 (0) 2373 / 96970  •  info@dransfeld.biz
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